Susan Myers
Business Systems Analyst
- Role
- Business Systems Analyst at Ffnw
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Business Systems Analyst
Nov 2023 — Present · WA, US
Encompass - ICE Mortgage Technology, Inc.LaserPro - FinastraDNA - FiservHyland OnBaseAs a Business Systems Analyst, I support Encompass, LaserPro, DNA, and Hyland OnBase. My core responsibilities include but are not limited to the following:• Review, manage, and resolve all issues and change requests through ticket management software.• Collaborate with end users, peers and vendor representatives to troubleshoot issues, conduct root cause analysis, and solution implementation.• Change Management• Release Management• Acquisition Activities Achievements:• Encompass / Consumer Connect & TPO Connect Lender Name Change/Rebranding (April 2025)• Encompass: 2024 Heloc Setup & Implementation• ICE Experience 2024 Attendee• Encompass: 2024 Admin Training
Skills
- Call Centers
- Loan Origination
- Consumer Lending
- Regulatory Guidelines
- Change Management
- Mortgage Banking
- Regulatory Compliance
- User Acceptance Testing
- E3
- Technical Writing
- Mortgage Lending
- Business Process Improvement
- Encompass
- Retail Banking
- Powerpoint
- Microsoft Excel
- System Conversion
- Mergers & Acquisitions
- Management
- Curriculum Design
- Value Stream Mapping
- Regression Testing
- Problem Solving
- Operations Management
- Training Delivery
- Leadership
- System Administration
- Regulatory Audits
- Microsoft Word
- Sharepoint
- Microsoft Project
- Visio
- Facilities Management
- Residential Mortgages
- Project Management
- Vendor Management
- Procedure Development
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