Susan Murtaugh

Senior Director of Customer Service | Driving Exceptional Client Experience | Operational Excellence | Customer Obsessed

Role: Senior Director of Customer Service at Rohrer Corporation
Location: Cleveland, OH, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Susan Murtaugh

Seasoned Customer Service Leader. Focused on Customer Experience, Continuous Improvement, and Team Engagement.

Experience

Senior Director of Customer Service
Rohrer Corporation
Dec 2025 — Present

Education

Hiram College
BS, Business Management
2006 — 2009

Skills

Sales
Sales Management
Management
Leadership
Project Management
Marketing Strategy
Team Building
Process Improvement
Strategic Planning
Team Leadership
Budgets
Customer Service
Recruiting
Sales Operations
Account Management
New Business Development
Salesforce.com
Time Management
Cross-Functional Team Leadership
Crm
Operations Management
Training
Negotiation
Forecasting
Business Development
Customer Relationship Management (Crm)
Business Process Improvement

Contact information

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Work email
•••••@rohrer.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Rohrer Corporation

Packaging and Containers Manufacturing · 466 employees · Founded 1973 · Wadsworth, Ohio, United States

Rohrer believes TRUE PARTNERS make the perfect package. Our award-winning team uses cutting-edge manufacturing technologies to deliver innovative packaging solutions and unmatched value for our customers. Our ezCombo® program IS the industry standard. Offering unparalleled speed, quality, and value, with a remarkably low entry point of just 5,000 pieces, it is a favorite of customers both large and small. We also provide an extensive range of custom solutions designed to empower our partners to win. Rohrer’s paperboard solutions boasts high-quality printing and decorating options, sturdiness, and almost limitless options on shape and structure. Our diverse array of visual packaging styles include: blisters, clamshells, trays, folding cartons, rounds, pillow packs, tri-folds, and two-piece boxes. For environmentally conscious packaging, you can choose from our ecoCombo® and All-Paper Blister solutions. The All-Paper Blister is available in FSC, SFI, and recycled paperboard options. ecoCombo® incorporates a 65% Post-Consumer Waste SBS blister card and a 100% PCR PET thermoformed blister. Both options provide you with the same capabilities of print and decoration options available in all our other paperboard solutions. Interested in joining a team dedicated to shaping the future of packaging? Please explore our current job openings at https://www.rohrer.com/about-us/careers/. Join us in creating packaging solutions that help our partners win at retail and contribute to a sustainable future.

rohrer.com

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About Susan Murtaugh

Experience

Senior Director of Customer Service

Education

Hiram College

Skills

Find verified contacts for anyone on LinkedIn