Susan Motte

About Susan Motte

I thrive delivering highly actionable insights to create experiences customers love.With over 20 years as a research leader, I am flexible across diverse methods, industries, platforms and products, with a particular passion for conducting strategic, qualitative research to uncover latent (and blatant) customer pain points and needs. I have a knack for researching in particularly ambiguous product spaces, across multiple sets of customer profile needs. I deeply value building collaborative, interdisciplinary partnerships and advocating for customers throughout product development cycles.

Experience

1. Head of Ux Research

   Newdays

   Oct 2024 — Present · Seattle, WA, US

   Head of UX research at NewDays.ai, early stage startup focused on using AI and services to help people with mild cognitive impairments and dementia.

Education

• McGill University

  Bachelor of Science (BS), Mathematics and Computer Science

• University of Massachusetts Amherst

  Master of Science (MS), Industrial & Human Factors Engineering, Focus: Decision Making Modeling

Skills

• Heuristic Evaluation
• Agile Methodologies
• Usability
• Interviews
• Strategy
• User Research
• Persona Research & Creation
• Concept Evaluation
• Brand Research
• In Depth Interviews
• Concept Generation
• User Interface
• User Experience
• Ethnography
• Contextual Inquiry
• Focus Groups
• Workshops
• Information Architecture
• User Interface Design
• Usability Testing
• Interaction Design
• User-Centered Design
• Creative Direction