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Susan Mlot

EVP Head of Operations @Citizens Business Bank

Los Angeles, CA, US
EMAILS
s••••••••@cbbank.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2020 — Present

EVP Head of Operations @Citizens Business Bank

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Leading Operations for a $17B Commercial Bank. Responsible for strategy and daily support of: Payments, ACH/Wire, Card and Merchant Services, Check, Fraud, Loan Documentation and Servicing, Treasury Management Implementation and Support, Client Call Center, Product Management and Center Operations Support for 62 branches throughout Southern California.

EDUCATION

1988 — 1990

Northern Illinois University

Bachelor of Applied Science (B.A.Sc.), Operations Management

1992 — 1994

DePaul University

Master of Business Administration (MBA), Finance, General

SKILLS

Loss MitigationBusiness StrategyPortfolio ManagementMortgage BankingFannie MaeExpatriate ManagementBusiness AnalysisSales ManagementOperational Risk ManagementInternal ControlsRisk AssessmentCommercial BankingRisk ManagementVendor ManagementStrategic PlanningLeadershipRegulatory ComplianceMentoringProcess ImprovementBudgetingMortgage LendingCross-Functional Team LeadershipFinancial RiskBudgetsExecutive ManagementFinancial AnalysisInternational RelationsBankingOperations ManagementFinancial ServicesLoan ServicingManagementChange ManagementInternal AuditRetail BankingMortgage ServicingAsset ManagementOutsourcingProject ManagementBusiness Process Improvement

ABOUT SUSAN MLOT

I am an executive with 30 years of experience providing strategic and tactical leadership…

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