Micki Susan Erickson
Founder: Bespoke Administrative Support Agency: Driving Efficiency & Success for Elite Executives & HNWIs
- Role
- Chief of Staff, Consultant & Founder at Moss & Dots
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Micki Susan Erickson
At Moss & Dots, I specialize in delivering bespoke fractional Chief of Staff, Executive…
Experience
Chief of Staff, Consultant & Founder
Jun 2013 — Present
As Founder and Lead Consultant, I helm Moss & Dots, a bespoke agency providing highly customized administrative and strategic operational solutions to C-level executives and high-net-worth individuals. We specialize in streamlining complex operations, enhancing decision-making, and driving client objectives through tailored Chief of Staff and Executive Business Partner roles. Our rapid, referral-driven growth underscores our commitment to client success.Key Achievements & Service Impact:Accelerated Client Growth: Drove ~6.5% YOY revenue growth through strategic account expansion. Cultivated exceptional client loyalty (70% annual revenue from repeat engagements) and achieved 100% client retention during Covid-19, concurrently doubling monthly revenues via proactive support.Strategic & Operational Leadership: Partnered with executives to translate vision into actionable plans and initiatives. Provided end-to-end operational leadership for client portfolios, expertly managing administrative functions including financial oversight, strategic marketing, and robust SOPs for seamless business continuity.Specialized Executive & Lifestyle Support: Orchestrated key organizational objectives (OKRs) for prominent executives, directly managing leadership priorities. Facilitated pivotal board and leadership meetings, optimizing collaboration and strategic alignment. Expertly managed and hired staff across multiple locations for client estates, ensuring seamless operation. Crafted exclusive, memorable luxury travel experiences, handling all details from complex itineraries to VIP access.Team & Service Excellence: Ensured consistent, high-quality support with 100% employee retention for over a decade, building a dedicated team known for innovation and accountability.
Education
Portland Community College
Business Administration
Portland State University
Business Administration and Management, General
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