Susan Mary Jacob
Shift Supervisor @Goodwill Industries Ontario Great Lakes
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WORK HISTORY
Shift Supervisor @Goodwill Industries Ontario Great Lakes
London, ON, CA
As a Shift Supervisor at Goodwill Industries, I oversee daily store operations, support team members, and ensure an excellent customer experience. I’m responsible for supervising staff, maintaining merchandise standards, and promoting a positive, mission-driven work environment. I take pride in leading by example and contributing to Goodwill’s mission of helping individuals achieve employment and independence through the power of work.
EDUCATION
Kristu Jyoti College of Management and Technology, Kurisummoodu P.O. Chethipuzha, Changanacherry
Bachelor's degree, Business/Commerce
Fanshawe College
Graduate Certificate, Business Analysis
Fanshawe College
Graduate Certificate, Supply Chain Management and Logistics (Co-op)
ABOUT SUSAN MARY JACOB
I am a Key Holder at goodwillindustries.ca, where I provide excellent customer service, handle cash transactions, manage opening & closing. I have a Bachelor\'s degree in Business/Commerce from Kristu Jyoti College of Management and Technology, where I graduated with the 8th rank in MG University. I pursued my Graduate Certificate in Supply Chain Management and Logistics from Fanshawe College, London,ON. I also pursued Graduate Certificate in Business Analysis as well from the same college. I am learning about the latest trends and best practices in the field.Previously, I worked as a Retail Sales Associate at Factorydirect.ca and also worked as a Quality Inspector at TRIGO, where I inspected different automotive parts and assured the quality at Formet & Presstran Industries. I have gained valuable skills in SAP Implementation, Presentation Skills, and Cycle Counting, which I can apply to optimize the supply chain processes and operations in any organization. I am passionate about delivering high-quality products and services to the customers, and I enjoy working in a fast-paced and dynamic environment. I believe I can bring diverse perspectives and experiences to the team, as I have participated in various international and campus events, such as the International MUN, where I represented India as a delegate.
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