Susan May
MBA, CSPO®, CSM®, Certified SAFe® l Strategic Thinker l Team Builder l Creative Solutions Developer l Knowledge Seeker
- Role
- Managing Consultant at Pepper Foster Consulting
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Susan May
Experienced, results-oriented, personable professional with proven leadership and diverse subject matter expertise across industries. Demonstrated skills in product and solution development, project management, customer service improvement and implementation of leading practices. Proactive and self-motivated with strong technical aptitude and well developed organizational skills. Prioritizes tasks to meet deadlines and achieve organizational objectives. Strong interpersonal and teambuilding skills. Creative thinker with excellent oral and written communication skills. Adept at simplifying complex concepts into easy-to-understand language. Thrives in diverse work environments with proven ability to work effectively in fast-paced situations.
Experience
Managing Consultant
Jan 2022 — Present
Partner with leading healthcare client to deliver highly customized programs for enhanced member experiences that result in increased engagement and higher industry Stars ratings. Perform all aspects of project managment to ensure high-quality programs implemented according to design specifications for initiatives ranging from $600k -$2.5m. Coordinate internal technical, data analytics, customer engagement, fulfillment, and customer care teams to ensure program goals and objectives are met.
Education
Northwestern University - Kellogg School of Management
Master of Business Administration - MBA, Strategy, Management Organizations, Marketing
North Park University
Bachelor of Arts - BA, Computer Science, Fine Arts
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