Susan Lobb Ramirez

About Susan Lobb Ramirez

I see the strengths in others and orchestrate a strategic outcome.

Experience

1. Senior Benefit Advisor

   The Cigna Group

   Sep 2020 — Present · Plano, TX, US

   Advise on benefit plan design, implementation, regulatory compliance, and communications for 66k employees, in a challenging environment which includes employees in production roles (pharmacy fulfillment to call center).• Collaborate with legal team to align summary plan descriptions to benefit plan design. • Gather benefit feedback and insights from leaders in various areas of the business from pharmacy fulfillment to clinical operations. • Manage employee’s benefit experience from annual enrollment to claim experience.• Manage Workday change request, to insure seamless employee experience while maintaining compliance of state and local paid sick leave policies, leave of absence file feed integrations, and benefit management reporting.• Diversity Equity and Inclusion liaison for employee total benefit teams and Environmental, Social and Corporate Governance Controller for all time/away programs and benefits.• Manage employee benefit communication by working with communication team to develop and review content. • Collaborate with consultants on request for proposal (RFP) specific to development of RFP chapters, negotiate quotes and benefit offerings. In addition to conducting vendor audits. • Environmental, Social, and Governance (ESG) Lead for all benefits develop and manage controls for data.• Employee Resource Groups (ERG) benefit liaison, promote benefit utilization and facilitate feedback sessions.• Manage Community Ambassador Fellowship Program, fifteen employees per year on a 12-week sabbatical and $20k provided to go into the community and make a difference.• Presentations Integrated Benefit Institute Conference Sept 2023, Business Group on Health May 2023, Cigna Client Engagement Academy 2024• Benefit lead on company acquisitions and divestures, range 500 to 6k employees.• Clifton Strengths Coach providing coaching for teams and individuals across the organization.

Education

• Stephen F. Austin State University

  Bachelors of Science, Rehabilitation Science

  1996 — 1999

• Stephen F. Austin State University

  Master of Arts - MA, Vocational Rehabilitation Counseling/Counselor

• Stephen F. Austin State University

  Bachelors of Sciences, Rehabilitation Science

• The University of Dallas

  Masters of Business Administration, Business Administration and Management, General

  2012 — 2018

• The University of Dallas

  Masters, Business Administration and Management, General