Susan Koplish
Senior Director of Partner Care / Operations Executive / Payment Processing / FinTech / Bankcard
- Role
- Senior Director of Partner Care at Priority Commerce
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Susan Koplish
Senior FinTech Executive with 20+ years of experience in merchant acquiring, partner development, and operational leadership. I build strong, strategic relationships across ISOs, ISVs, referral partners, vendors, and sales channels while ensuring exceptional support for VIP clients. Known for blending business acumen with hands‑on execution to drive growth, strengthen partnerships, and solve complex challenges.Core Strengths- Strategic Partnership & ISO/ISV Management- VIP Client Support, Retention & Relationship Management- Operations Leadership & Multi‑Project Management- Contract Negotiation, Proposal Development & Statement Analysis- Customer Service & Technical Support Oversight- Problem Solving & Conflict Resolution- Deep knowledge of interchange, pricing models, POS solutions, chargebacks, underwriting & risk- Proficient in Microsoft Office and multiple CRM platforms
Experience
Senior Director of Partner Care
Aug 2025 — Present
Leads the Partner Care organization, serving as the central liaison for Sales Partners, ISOs, and ISVs to ensure clear communication, timely escalations, and consistent operational support. Oversees a high‑performing team focused on driving responsiveness, resolving roadblocks, and coordinating across internal departments to deliver a smooth partner experience. Committed to strengthening partner relationships, improving workflow clarity, and continuously enhancing processes that support partner success.
Education
University of Delaware
Bachelor's of Arts Degree
1999 — 2003
Allentown Central Catholic High School
High School Diploma
1995 — 1999
Skills
- Microsoft Office
- Credit Cards
- Time Management
- Cdma
- Leadership
- Training
- New Business Development
- Operations Management
- Business Development
- Program Management
- Wireless
- Customer Relationship Management (Crm)
- Microsoft Excel
- Payment Card Processing
- Gprs
- Management
- Account Management
- Merchant Services
- Recruiting
- M2m
- Payments
- Customer Service
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