Susan Kirby

Senior Director, Merchandising and Supplier Management

Role: Senior Director, Merchandising and Supplier Management at Grainger
Location: Chicago, IL, US
LinkedIn followers: 500 followers

About Susan Kirby

I have led global teams across Finance, Customer Service, and Merchandising/Supplier Management, transforming diverse operations into high-performing engines of growth and customer value. At Grainger, I partner closely with senior leadership to align strategy with execution, simplify complex supply chain & supplier-management processes, and consistently improve the customer’s total experience.I build cultures of continuous improvement — encouraging ideas, recognizing contributions, and ensuring that change isn’t just proposed, but delivered. I believe in transparent communication, constructive feedback, and fostering trust across global, cross-functional teams. Whether driving process simplification, advocating for customer-centric innovation, or enabling others to lead, my focus is always on measurable impact: improving service, reducing cost, strengthening relationships with suppliers, and driving sustainable growth.

Experience

Senior Director, Merchandising and Supplier Management
Grainger
Mar 2024 — Present

Education

Carthage College
Bachelor of Arts - BA

Skills

Coaching
Call Centers
Business Strategy
Vendor Management
Operational Excellence
Leadership
Negotiation
Sales
Talent Management
Forecasting
Process Improvement
Team Building
Management
Customer Service
Customer Experience
Sap
Account Management
Change Management
Team Leadership
Strategic Planning

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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