Susan Keiper

About Susan Keiper

I am a highly accomplished, dynamic Account Manager with strong customer service relationship focus. Passionate leader driving successful client initiatives that improve customer satisfaction and increase bottom line revenues. I am highly adept at leveraging interpersonal, organizational, and technical skills to insure complete customer adoption, and renewal of enterprise and partner level services.I am committed to providing professional excellence and have a natural ability for building strong relationships as a trusted adviser. This allows me to provide value within all levels of an organization, from front-line business partners to C-level executives. I have excellent communication skills, and excel in both start-up and corporate environments.Areas of expertise in:Customer Service • Leadership • Renewals • Upsell - Cross sell • Account Management • SaaS • Cloud Computing • Training Presentations • Enterprise Software • Product Adoption • Microsoft Office • Zoom, WebEx, • Salesforce • CRM • Process Improvement • Manage Escalations • Excellent Communication Skills • Interpersonal Skills • Time Management • Quarterly Business Review • Customer Success Management • Organizational Skills • Information Intelligence • Onboarding • Business Development • Enterprise D••••••••@hotmail.com

Experience

1. Senior Customer Success Manager (Acquired Digital Map Products)

   Dmp

   Jun 2019 — Present · Orange County, CA, US

   LightBox is a leading provider of due diligence, risk management, location intelligence and workflow solutions that enable decision making for CRE brokers, 1,100 banks and lenders, appraisal firms, and environmental consulting and engineering firms, with more than $470 million in services awarded and almost 28 years serving the CRE lending industry. By combining proven brands with new core business capabilities, the company is creating new solutions to facilitate transparency, efficiency and insight within real estate workflows. Established in 2018 and backed by Silver Lake and Battery Ventures, the company’s brands now include EDR, Real Capital Markets and Digital Map Products.

Education

• Graduate of American Technical Institute

  Certificate of Completion, Computer Technology/Computer Systems Technology

Skills

• Antivirus
• Troubleshooting
• Unix
• Information Security
• Solution Selling
• Presentations
• Networking
• Saas
• Crm
• Security
• Enterprise Software
• Cloud Computing
• Salesforce.com
• Virtualization
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Training Delivery