Susan John
Vice President & Global Operating Leader - Insurance Operations @ Genpact
- Role
- Vice President Operations at Genpact
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Susan John
A seasoned, results oriented professional with demonstrated abilities to deliver solutions exceeding customer expectations. Extremely effective in establishing long lasting customer relationships based on mutual trust. Proven track record in the areas of operations management,project management, training, team building and learning and development.Have more than ~ 20 years of experience in working with P&C insurance carriers across commercial and personal lines servicing multiple geographies - US, UK, Canada and Ireland.
Experience
Vice President Operations
Aug 2022 — Present · IN
Education
Delhi University
Bachelor of Commerce (B.Com.), Bachelor of Commerce
1998 — 2001
APTECH
Advanced Diploma in Software Engineering, Advanced diploma in Software Engineering
1998 — 2001
The Army Public School, Dhaulakuan
Commerce
Skills
- Business Intelligence
- Operations Management
- Employee Engagement
- Customer Relationship Management (Crm)
- Team Management
- Management
- Team Building
- Service Delivery
- Performance Management
- Crm
- Business Process Management
- Vendor Management
- Offshore Outsourcing
- Business Process Improvement
- Coaching & Mentoring
- Project Management
- Training
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