Susan Jinu

About Susan Jinu

A Quality Assurance professional who is always keen on strengthening problem-solving abilities, team management skills, and ability to work independently. I have been transforming business services globally with my diversified and progressive experience of 24+ years in F&A, Healthcare and Telecom (call center and backoffice) domains.Key competencies:(a) Strong transactional and corporate quality experience in Telecom, Healthcare and F&A domains (b) Setting up quality framework for engagements (c) Demonstrating Waste Reductions (d) Diverse cultural & geographical environment experience.(e) Experienced in ISO, CMMI, and Escm audits.Projects Done:• Mentored around 92 Quick win projects using Lean concept - WNS• Completed Green Belt project on Open Line Item reduction with a savings of £156M – WNS• Completed Black Belt project to improve quality scores from 88.03% to meet the SLA target of 97.5%. The accuracy improvement realized a total of $189,800 in annualized hard savings for the company. – (Infosys BPO)• Completed a GB in reducing GL coding errors across accounts payable processes which improved the accuracy from 95% to 99.4%-(Infosys BPO)• Automation done in tracking utility payments. – (Infosys BPO)• Automation done for reducing audit time. – (Infosys BPO)• Auto-email response automation for accounts receivable process for collections due. – (Infosys BPO)• Also, mentored few other process improvements to avoid duplicate payments, email automation with reminder tracking, automation of aging balance tracking, GL reference manual, etc.(Renault-Nissan Technologies)

Experience

1. General Manager Quality

   Cognizant

   Mar 2024 — Present · Pune, IN

   US Healthcare - RCM billing