Susan Houben
Training & Professional Development Leader | Transforming Staff Training into Collaborative, Applied Learning Experiences
- Role
- Manager of Training and Staff Development at Onequest Health
- Location
- Independence, KY, US
- LinkedIn followers
- 500 followers
About Susan Houben
I believe training should be time well spent—not a box to check.I specialize in transforming training from a compliance-driven requirement into a meaningful professional development experience. My work focuses on designing learning environments that foster collaboration, cross-functional connection, and idea exchange between managers and staff—breaking down silos and strengthening alignment across teams. I am driven by the belief that effective training respects participants’ time and ensures every learner leaves with practical insights they can immediately apply.
Experience
Manager of Training and Staff Development
Jan 2025 — Present
Education
Eastern Kentucky University
BA, English Education
1986 — 1991
University of Kentucky
Master of Science - MS, Instructional Systems Design
2018 — 2020
Northern Kentucky University
Masters of Science, Executive Leadership and Organizational Change
2010 — 2012
Skills
- Analysis
- Leadership
- Call Center
- Policy Analysis
- Quality Assurance
- Time Management
- Customer Experience
- Vendor Management
- Performance Management
- Crm
- Employee Training
- Process Improvement
- Compliance
- Team Leadership
- Training Delivery
- Call Centers
- Loss Mitigation
- Collaborative Problem Solving
- Change Management
- Leadership Development
- Sales
- Teamwork
- Banking
- Risk Management
- Operations Management
- Coaching
- Customer Satisfaction
- Training
- Customer Retention
- Customer Service
- Business Process Improvement
- Team Building
- Cross-Functional Team Leadership
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