Susan Hoffland
A passionate change leader that drives high-value results for our customers
- Role
- Director, Customer Success Enablement at GTT
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Susan Hoffland
Specialties: Strong communication skills, Decisive Leadership, Public Relations/Marketing talent, Event Planning, Project Management, Effective Spokesperson, Conflict Resolution Facilitation, Comprehensive analytical and problem-solving skills, Mentoring & Coaching, Operating and capital budget administration, Excellent analytical & negotiating skills, Change Management, Exemplary customer relationship skills
Experience
Director, Customer Success Enablement
Apr 2024 — Present
Strategic and results-oriented Director of Customer Success Enablement with 30 years of experience building and scaling programs that empower Customer Success teams to drive product adoption, retention, and expansion. Proven ability to design and implement comprehensive training, content, and tools that enhance team performance, accelerate time-to-value for customers, and significantly contribute to revenue growth and customer lifetime value.
Education
Saguaro High School
General Studies
1981 — 1985
San Diego State University
Bachelor of Science, Business/Marketing
1985 — 1990
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