Susan Hewit
Customer Journey Developer @NatWest Group
Edinburgh, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2026 — Present
Customer Journey Developer @NatWest Group
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SKILLS
Commercial LendingManagementWealth ManagementMortgage LendingFinancial RiskPortfolio ManagementLoansRelationship ManagementCredit AnalysisCredit RiskCross SellingFinancial ServicesCommercial BankingSalesPrivate BankingCustomer RetentionBankingTeam ManagementCreditRetail Banking
ABOUT SUSAN HEWIT
Business Analyst with over 10 years’ experience delivering digital transformation, regulatory compliance, and process optimisation projects for leading UK financial institutions. Proven track record in translating complex business needs into actionable solutions, driving measurable improvements in customer experience, operational efficiency, and risk management. Adept at stakeholder engagement, requirements gathering, and supporting successful delivery in both Agile and Waterfall environments.
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