Susan Hefner

(Regional) Surveillance Operations Manager @Cherokee Nation Entertainment

CORPORATE SURVEILLANCE TRAINING SUPERVISOR MAR 2007–NOV 2013SURVEILLANCE AGENT AUG 2006–MAR 2007As a developmental leader, I manage multiple properties with twenty five direct reports. I am responsible for overseeing new projects, facility openings within my territory, capital expenditure apportionment, and daily operations. I am responsible for allocating facility departmental budgets to ensure that operations remain well funded, investments are maximized and operational efficiency is optimized. My goal is to develop, lead, and mentor employees to reach their maximum potential. To do this I employ effective mentoring, mediation, and training techniques, while utilixing the power of emotional intelligence and problem resolution strategies.Notable Achievements:• 20••••23 Effectively updated Corporate Guidelines Manual, including the development of training programs for 12 Hard Rock / Cherokee Casino properties and Gold Strike Casino in Mississippi.• Present - Served as an integral member of the Compliance Policy and Procedure Committee, Community Impact Team, and Administrative Investigation Team• 2015 – Opened South Coffeyville Casino• 2009 Developed Corporate Guidelines Manual for 9 Cherokee Casino Properties