Susan G.

Operations Onboarding Manager @Broadstaff

Tampa, FL, US

Reporting to COO • Oversee and maintain systems, processes, and procedures• Develop guidelines for prioritizing work activities, and efficient and scalable support solutions, evaluate the effectiveness, and discuss modification of activities with Leadership when necessary• Define workflows, writing and improving support processes and escalation paths• Gather material and information to prepare, analyze and interpret reoccurring administrative reports.• Ensure requests for information are handled promptly and effectively• Collaborate with Leadership with a mindset of continuous process improvement, innovation, informed decision-making, and seamless communication.• Leverage soft, practical skills to inspire exceptional internal and external user experience through Leadership, support, coaching, and training to obtain Broadstaff’s standard of white-glove concierge service.• Excel at resolving employer challenges with innovative solutions, systems, and process improvements that increase efficiency, client satisfaction, and the bottom line• Efficient, organized, and able to work independently• Skilled relationship builder with the proven ability to work with different personality styles• Advanced computer skills in MS Office Suite and adept in various industry-specific software• Coordination, compilation, and preparation of all onboarding, in-house and client-based.

Sweet Briar College

Liberal Arts and Sciences/Liberal Studies

Fashion Institute of Technology

Advertising Design