Susan Goldman
Ecommerce Customer Service Specialist @Frette
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WORK HISTORY
Ecommerce Customer Service Specialist @Frette
NJ, US
Ecommerce Customer Service Specialist communicating with consumers daily and handling their shipping and order issues vis the phone, live chat and email. I help to resolve product issues ensuring customer satisfaction and retention. I reallocate inventory to ensure a customer will receive their item or send them an out of stock email. Help to process customers payment through Ayden and Amazon Pay. Assist Hospitality sample orders to maintain sample room inventory. Collaborate with UPS representatives to handle and file claims efficiently.
EDUCATION
Germantown academy
High School
SKILLS
ABOUT SUSAN GOLDMAN
We are a mother-daughter (she is 9) duo inspiring tech free and imaginary play with our…
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