Susan Garrels
Healthcare quality and transformation leader with 15+ years of experience in Medicaid, pop health, & BH integration. Driving enterprise quality programs & measurable improvement in outcomes, cost, and patient experience.
- Role
- Director, National Quality Management at Elevance Health
- Location
- Franklin, MA, US
- LinkedIn followers
- 500 followers
About Susan Garrels
As a high performing, forward-thinking healthcare leader, I have a strong desire to drive enterprise performance to excellence with the goal of improved care and experience for our patients, particularly those who are most vulnerable. Success in this area is demonstrated by multiple leadership roles and added responsibilities during my tenor at MGB, a complex integrated health system.Exceptional emotional intelligence paired with clinical social work training sets me apart in my ability to understand what motivates behavior change (for stakeholders and patients alike) as well as the impact of racism on social determinants of health and health outcomes. Solution-focused, creative thinker who approaches each task with a desire to push the bounds of what we think is possible to achieve goals of providing high quality care and performance on internal and external quality measures.
Experience
Director, National Quality Management
Aug 2025 — Present
Education
Boston College School of Social Work
Master of Social Work (MSW), Social Work
2002 — 2005
Boston College
BS, Human Development, Family Studies, and Related Services
1998 — 2002
Dedham High School
HS diploma
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