Susan Farrell
Senior Customer Success Operations Manager @Cloudinary
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WORK HISTORY
Senior Customer Success Operations Manager @Cloudinary
EDUCATION
Cardinal Newman College Preston
A-Levels, Biology, IT, Photography (AS in Economics)
The University of Reading
2:1 Bachelor of Science (BSc), Environmental Science
SKILLS
ABOUT SUSAN FARRELL
With 9+ years of experience in operations and analytics, I specialise in enhancing efficiency, improving processes, and enabling scalable growth.As Senior Customer Success Operations Manager at Cloudinary (a bootstrapped SaaS unicorn), I partner with 90+ global Customer Success professionals to streamline operations and optimise performance. I serve as an admin across key platforms including Salesforce, Vitally, Zendesk, and Zapier, driving alignment, automation, and operational excellence across the organisation.My role centres on implementing tools, processes, and integrations that deliver scalable solutions for both teams and clients. With prior experience at Sage rolling out Salesforce Einstein Analytics and delivering data-driven insights, I bring a strong foundation in data analysis and business analytics, ensuring teams are empowered to succeed and make informed decisions.
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