Susan Evans
Senior Talent Acquisition Partner
- Role
- Guest Services Coordinator at Universal Orlando Resort
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Susan Evans
Motivated Recruiting Professional with diverse skills including Management, Human…
Experience
Guest Services Coordinator
Aug 2024 — Present
Provides outstanding Guest Service while maintaining quality and a positive environment with determining the appropriate Guest recovery and compensation per Guest situation with a prime focus on the Guests needs coupled with adhering to Universal policies, procedures and properties •Resolves sensitive Guest situations on an individual basis through personal interactions and documentation •Sets outstanding Guest Service standards and performs troubleshooting for Guest situations •Asks discovery questions to identify and document the Guests concerns and needs fulfilling expectations as well as fully investigating issues such as: long lines, inclement weather, restrictions, lost and found and down attractions •Fulfills the appropriate accommodations for Guests needs •Satisfies Guest questions and concerns by utilizing knowledge and resources for Universal Orlando resort •Performs upgrades on all ticket media, books restaurant reservations, and provides transportation information •Processes and corrects all ticket issues including wrong date tickets, annual passes,and purchases through the Online Ticket Store, ticket booth sales, vouchers, vendors and complimentary tickets.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.