Susan Enoma
Senior IT Business Analyst @Alberta Health Services
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WORK HISTORY
Senior IT Business Analyst @Alberta Health Services
Leading client sessions, gathering and prioritizing requirements, and creating solution documents.• Evaluating end-to-end business processes AS-IS, performed gap analysis, and gathered high-level business requirements for TO-BE processes.
EDUCATION
The Polytechnic, Ibadan
National Diploma, Mass Communication
Lagos State University of Science and Technology LASUSTECH
Higher National Diploma, Mass Communication
ABOUT SUSAN ENOMA
I solve business process problems with an analytical and innovative mindset using Technology to define business processes, analyze requirements, and drive business process improvements. Now, I leverage the power of the Salesforce platform to deliver custom, tailored solutions to help businesses solve problems and reach their objectives. I am skilled in configuring and optimizing workflows, creating custom objects, fields, and page layouts, Salesforce platform management, user support, and system customization as well as generating reports and dashboards to provide valuable insights. I am also a self-driven leader who exerts influence and manages stakeholders\' expectations whilst building healthy team environments. I thrive on tackling complex challenges and finding innovative solutions that enhance operational efficiency and elevate user experiences. My excellent communication and collaboration skills allow me to work effectively with cross-functional teams, bridging the gap between technical requirements and end-user needs. Technology Stack: • Salesforce (Sales & Service Cloud) • Salesforce Lightning Experience • Jira & Confluence • Visio • Salesforce Sales Cloud • MS Office (Excel, Visio, Project, PowerPoint) I am committed to creating maximum value using empathy, trust, and Integrity for clients while helping them understand I will be with them every step of the way. Outside of my professional life, I enjoy exercising, reading motivational books, and watching suspense thriller movies.
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