Susan Ellis
Senior Operations Manager @Jeff Ellis Management, Llc
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WORK HISTORY
Senior Operations Manager @Jeff Ellis Management, Llc
North Lauderdale, FL, US
Improved workflows to raise team productivity by 25 percent through process redesign and automation. Delivered cross-functional projects ahead of schedule and reduced project cycle time by 15 percent. Built a centralized knowledge base that cut duplicate work by 20 percent and improved onboarding speed. Strengthened compliance by implementing risk controls that lowered operational errors by 20 percent. Developed training and leadership programs that increased team performance by 15 percent. Partnered with HR, finance, and technology teams to roll out new tools and reduce manual work. Supported issue resolution by responding quickly to needs across the organization.
ABOUT SUSAN ELLIS
I improve operations, strengthen workflows, and support teams so they can work with clarity and consistency. I built my career by learning through real work. Leading cross-functional teams, managing projects, and coordinating daily operations taught me how to solve problems quickly, communicate effectively, and support people in fast-paced environments.I bring 18 years of operations experience. I have delivered 18 percent faster workflows, reduced vendor costs by 12 percent, and increased employee engagement by 20 percent. I have led cross-team projects worth more than five million dollars and supported technology upgrades that improved efficiency by 25 percent I have maintained SLA adherence above 95% while improving response times by 18–25%. I have increased customer satisfaction (CSAT) scores by 90% through consistent process oversight and team training. I focus on structure, accuracy, and follow-through bringing true passion and empathy for the clients I serve.I enjoy roles that require adaptability. I learn new tools fast. I document processes. I analyze information to identify gaps and improve workflows. I support users with clear communication and strong attention to detail. I handle sensitive situations with professionalism and care.I value people and understand how operational decisions affect their work. I have redesigned onboarding programs that improved retention. I have coached teams, improved training, and strengthened communication across departments.I am looking for an Operations Specialist role where I can support new products, partner with cross-functional teams, and help deliver a strong user experience.
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