Susan Dong
CRM at Valentino
- Role
- Customer Relationship Management Assistant at Valentino
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Susan Dong
I am a results-driven professional with extensive experience in customer relationship…
Experience
Customer Relationship Management Assistant
Nov 2024 — Present · NY, US
Manage and update the CRM calendar using the C3 system to ensure accurate scheduling and execution of marketing campaigns.• Coordinate and push weekly calling campaigns, distributing detailed store reports covering Retention, Contactability, and Prospecting metrics to optimize client outreach and enhance retail store performance.• Analyze CRM data and generate reports using Qlik and SAP to track weekly and monthly performance, identifying key trends and opportunities for improvement.• Communicate critical CRM KPIs to corporate teams, providing insights into client spending behavior, segmentation, and engagement trends to support targeted clienteling, personalization strategies, and data-driven marketing decisions.• Train and support store teams on CRM system functionality, app management, and troubleshooting to ensure seamless adoption and effective usage.• Oversee CRM initiatives across 38 North American stores, aligning with the client engagement strategy by managing client lists, tracking trends, and supporting targeted marketing efforts to drive sales and retention.
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