Susan Dominguez

About Susan Dominguez

A versatile leader adept at designing and delivering innovative solutions to tackle complex business challenges while unlocking new opportunities. Committed to continuous improvement and driving impactful results.Throughout my career, I have been fortunate to successfully- Lead across multiple IT disciplines (product management, software design / development, software implementation, training, support, pre-sales, sales support)- Lead both domestic and global teams (60+ team members)- Manage 3rd party vendor contract-to-hire and staff aug relationships (including SOWs / contracts)- Work for tech as well as non-tech companies and with clients across a variety of industries- Build teams from the ground up as well as manage successfully through significant transitions- Deliver improved results through execution of continuous improvement projects- Guide requirements and design from ground up for new custom software solutions- Deliver enhanced capabilities to existing custom and packaged software through product leadership- Build expertise across a variety of solutions: e-commerce, search, digital content, order management, billing, credit card management / payment, customer care, CRM, sales force automation and moreAdditionally, I\'ve enjoyed leading marketing, communications and engagement for 800+ member Women in Network ERG while at US Foods.

Experience

1. Sr Manager, Digital Software Engineering

   US Foods

   Jan 2020 — Present · Rosemont, IL, US

   Lead team of web and mobile application developers delivering custom e-commerce and digital merchandising solutions; manage staff augmentation vendor relationships. Additional IT and cross-org engagement- Led e-commerce Search vendor replacement evaluation, selection, contract negotiation / execution resulting in improved client experience and outcomes- Led cross-org dev and implementation execution for >140 location major new client phase 1 roll out; successful outcome enabled sales leadership to secure phase II- Led early delivery of strategic credit card transaction cost recovery initiative (drove product roadmap, execution approach)- Co-designed and facilitated training program for MOXe team members; onboarded 60+ in <3 months- Designed and facilitated IT-specific training program for IT summer interns- Member of winning IT Code Fest team multiple years- Planned and facilitated IT \"Fireside Chat\" with Chief Information Digital Officer (CIDO)- Ideated goals and storyline for IT \"Code Fest\" promo video via collaboration with Marketing and HR- Led Marketing, Communications & Engagement Pillar of 800+ member Women in Network employee resource group for 18 mths (introduced: Career Spotlight, Dear Mentor, Yammer-based WIN Engage.)

Education

• Northern Illinois University

  Bachelor of Science, Marketing, Communications

  1988 — 1990

• Olney Central College

  Associate in Science, Business

  1986 — 1988

Skills

• Business Process Improvement
• Global Management
• Analysis
• Knowledge Management
• Fmea
• Training
• Problem Management
• Leadership
• Project Management
• Sales Operations
• Customer Service
• Consulting
• Strategy
• Program Management
• Business Analysis
• Analytics
• Cross-Functional Team Leadership
• Process Improvement
• Itil V3 Foundations Certified
• Product Management
• Software Project Management
• Crm
• Business Intelligence
• Business Process Design
• Change Management
• Sales
• Telecommunications Billing
• Technical Sales Consulting
• Vendor Management
• Order Management
• Sfa
• Software Documentation
• Sdlc
• Root Cause Analysis
• Release Management
• Solution Implementation
• Software Implementation
• Management
• Cmdb