Susan Dodge King

About Susan Dodge King

As an Executive Patient Services Leader, I have a background in delivering patient-centered outcomes across healthcare organizations. I have leveraged 20+ years of cross-functional team leadership, innovative problem-solving, strategic vision and transformation, and patient engagement. Additionally and notably, I strive to influence operational excellence, strengthen performance metrics, and meet or exceed each patient’s goals. Key Achievements Include: Spearheaded the 2021 launch of the internal Patient Services Engagement Center for retail and specialty products, expertly leading the growth of the HQ leadership team and Intake and Case Management professionals from 20 to 150+ employees, owning the patient, caregiver, and healthcare provider journey, and earning the Business Excellence Award in 2023 for remarkable patient services efforts Incorporated electronic Prior Authorization services directly into CV Hub, resulting in reduction of ready-to-fill time from 12 to 4 days Established and refined an intake team, maximizing workflow and reducing intake SLA by 50% without increasing staff by implementing process and technology improvements and performance management while expanding the offshore site Optimized operations for ultra-orphan drug, achieving 30% e-services improvements in time-to-therapy/cost and ensuring alignment to field reimbursement team model Utilized data and consulting expertise to earn executive buy-in for eliminating a $10M hub and creating a new Xiidra enhanced e-services strategy transitioning to a modernized model in an evolving retail market, yielding a 50% per patient cost reduction, realizing a 10X increase in patient lives touched, and dramatically improves dispensed rates Directed global brand teams of EMEA and US affiliates and 15+ global functional leads, overseeing launch readiness of 2 leading oncology products by elevating strategy and key success factors, identifying gaps, facilitating workshops with 20+ participants, and designing effective action plansContact me through this profile if you wish to connect.

Experience

1. Head, Rare Disease Us Patient Support Services

   Sanofi

   Jan 2025 — Present

   Strategic Lead of Patient Support Patient and HCP-facing teams across full portfolio of Rare Disease products

Education

• Princeton University

  Bachelor of Arts (B.A.), Molecular Biology

  1995 — 1999

• The Tuck School of Business at Dartmouth

  Master of Business Administration (MBA)

  2006 — 2008