Susan Dodge
- Role
- Executive Director, Case Management for Novartis Patient & Specialty Services at Novartis
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
Experience
Executive Director, Case Management for Novartis Patient & Specialty Services
Nov 2021 — Present · US
Lead HQ team and ~30 Care Navigators in first ever launch in 2021 of internal Patient Services Customer Engagement Center for Retail product, while driving development for larger Specialty product launch in 2022. Oversee strategy and operational performance to drive overall launch ramp up to 100% of volume in 4 months, while driving industry best performance metrics. Engage multiple cross-functional teams (Brand, IT Product, QA, Training, Innovation, Launch and Operational Excellence) through hypercare troubleshooting and in continued optimization of systems/customer experience. • Lead Care Navigator development strategy for 40+ agent team full case management Specialty launch in 2022, including internal Sales Force system development, training, and customer and strategic vendor partnerships
Education
Princeton University
Bachelor of Arts (B.A.), Molecular Biology
1995 — 1999
Tuck School of Business at Dartmouth
Master of Business Administration (MBA)
2006 — 2008
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