Sue D-A.
Senior Business Analyst - Projects, Analytics, and Automation @TC Energy
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WORK HISTORY
Senior Business Analyst - Projects, Analytics, and Automation @TC Energy
Lead cross-functional stakeholder engagements to diagnose operational gaps, define end-to-end business requirements, and translate them into scalable system solutions.• Redesigned and automated the tax reconciliation workflow, reducing manual processing time from 224 hours to 4 hours through structured automation architecture and intelligent data pipelines.• Architected and deployed enterprise workflow automation frameworks using Microsoft Power Platform, eliminating repetitive manual processes and improving execution consistency across departments.• Design real-time operational dashboards and integrate data ecosystems to enhance decision visibility, performance tracking, and predictive decision-making.• Standardize project governance structures, ensuring scope clarity, risk transparency, and structured execution across multi-functional initiatives.• Establish documentation control and knowledge management systems to centralize process intelligence and improve cross-team alignment.• Proactively identify delivery risks and escalation pathways, providing leadership with structured options, impact analysis, and mitigation strategies.• Provide oversight across initiatives to ensure execution discipline, adherence to defined scope, and alignment with enterprise operational standards.Key Goal: Deliver automation and process optimization initiatives that significantly reduce manual workload, improve operational visibility, and strengthen execution discipline in complex enterprise environments
EDUCATION
University of Ibadan
Bachelor of Science (B.Sc.), Engineering
Bow Valley College
Certification Course, IT Network Management
University of Leeds
Master's Degree
ABOUT SUE D-A.
Most growing B2B service firms don’t have a sales problem.They have a delivery and operational clarity problem.Tickets pile up.Projects run over timeline.The founder becomes the escalation point.Processes exist, but execution is inconsistent.I spent 10 years in corporate environments across Oil & Gas and Manufacturing leading business analysis and process optimization initiatives in high-risk operational environments.As a Certified Business Analysis Professional (CBAP), I’ve worked in complex systems where inefficiency has real financial and safety consequences.Now I apply that same enterprise-level systems thinking to growing IT service firms.Here’s what I focus on:• Eliminating workflow bottlenecks• Structuring project and ticket delivery systems• Mapping and redesigning operational processes• Automating repetitive internal workflows• Reducing founder dependencyMy goal is simple:Help IT service firms build operational clarity and scalable systems.If you’re leading an IT service firm and feel like growth is creating internal chaos, let’s talk.Message me “SYSTEMS” and I’ll send you our Operations Chaos Scorecard.
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