Susan Croal

Director of Operations

Role: Director of Operations at Pyramid Global Hospitality
Location: Chicago, IL, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Director of Operations
Pyramid Global Hospitality
Mar 2025 — Present
Manage daily operations for a 170-key Marriott Autograph Hotel, ensuring high guest satisfaction. • Oversee front office, housekeeping, food & beverage, and maintenance departments to maximize profitability. • Implemented quarterly internal BSA audits to ensure compliance with brand standards, enhancing operational efficiency.

Education

Michigan State University
Psychology
2002 — 2006
Ball State University
Elementary Education and Teaching
2001 — 2002

Contact information

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Work email
•••••@pyramidglobal.com
Personal email
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Current company

Pyramid Global Hospitality

Hospitality · 3.7K employees · Boston, Massachusetts, United States

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

pyramidglobal.com

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Experience

Director of Operations

Education

Michigan State University

Ball State University

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