Susan Christensen

Experience

1. Sr Director Client Engagement

   Epsilon

   Mar 2001 — Present

   Actively engage with and provide leadership to Epsilon/internal client delivery teams to maintain and strengthen quality of account management, technology delivery, and marketing campaign strategy, operations and analysis • Act as an advocate helping clients improve their marketing strategies, deliver marketing solutions, and anticipate and resolve issues• Serve as primary point person for all client contact including new project consultation, daily operations, reporting, incremental work, schedules and pricing estimations.• Manage and instruct internal and external partners for flawless project execution.• Act as the intermediary between clients and in-house developers, including needs/feasibility assessments for proposed projects.• Ensure that all projects and client initiatives are on track in terms of timing, budget, quality and operational effectiveness.• Forecast revenue, manage invoicing and am accountable for overall client financial management • Capture and apply lessons learned in a continuous process improvement environment.

Skills

• Marketing Strategy
• Leadership
• Relationship Marketing
• Business Relationship Management
• Crm
• Database Marketing
• Account Management
• Training
• Marketing
• Project Management
• Analytics
• Process Improvement
• Direct Marketing
• Loyalty Programs
• Management
• Analysis
• Integrated Marketing
• Loyalty Marketing