Susan Chisholm
Chief Human Resources Officer @Harbourfront Centre
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WORK HISTORY
Chief Human Resources Officer @Harbourfront Centre
Toronto, ON, CA
Lead development and execution of HR strategies aligned with organizational vision, purpose, and values, including long-term workforce planning and industry trend analysis to maintain competitiveness in Toronto’s arts and culture sector.• Oversee full talent lifecycle, from recruitment and retention to training, career development, and succession planning.• Manage employee relations, ensuring a positive, inclusive environment through effective grievance resolution, conflict management, and values-aligned policy enforcement.• Drive diversity and inclusion initiatives, implementing programs that support underrepresented groups and foster a welcoming culture.• Ensure compliance with labour laws, regulations, and collective agreements.• Oversee employee records, benefits administration, and legal compliance processes.• Design and manage competitive compensation and benefits programs, payroll, and performance-based incentives to enhance employee satisfaction and well-being.
EDUCATION
Humber College
Post Graduate Human Resources Management Program
Human Resources Professional Association
CHRL
Carleton University
Bachelor of Arts
SKILLS
ABOUT SUSAN CHISHOLM
Strategic and people-centric Human Resources executive with a proven track record of transforming organizational cultures, advancing business goals through talent optimization, and leading large-scale change initiatives. Over two decades of progressive HR leadership experience across diverse sectors including arts, retail, and healthcare. Recognized for aligning human capital strategies with organizational goals while bringing a balance of vision, operational excellence, and emotional intelligence to C-suite conversations.CORE COMPETENCIES• Strategic HR Leadership• Talent Strategy & Workforce Planning• Change Management & Organizational Transformation• DEI & Culture Building• HR Technology & Analytics• Employee Experience & Engagement• Executive Collaboration & Board Experience
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