Susan Burwick

About Susan Burwick

Energetic and passionate senior leader with more than 25 years of experience driving results across customer success, software delivery, and cross-functional teams. I am known for my collaborative leadership style and for building strong, trusted relationships with both clients and internal partners while delivering strategic initiatives that support long-term business growth.Throughout my career, I have managed complex customer portfolios and partnered closely with executive leadership and C-suite stakeholders to align strategy, execution, and customer outcomes. I bring deep experience leading global teams across both onshore and offshore environments, and am passionate about fostering high-performing cultures where individuals are empowered to do their best work.I have also played a key role in organizations navigating mergers and acquisitions, helping teams integrate processes, align cross-functional efforts, and build cohesion during periods of transformation. My approach combines operational discipline with a people-first mindset, enabling organizations to scale, adapt, and deliver meaningful value to their customers.

Experience

1. Managing Director, Client Relations

   HealthEdge

   May 2022 — Present

   Formerly USTHP) Led cross functional teams to define process improvements Defined key opportunities for improvement within organizational practices and implemented processes to allow for faster turnaround and delivery of key customer facing activitiesDefined revenue and upsell opportunitiesWorked closely with C-Level Team to ensure customer success across all BPaaS customers at AdvantasureSupported change management activities to better define cross functional collaboration within the organization along with customer facing communications and touchpoint through a company acquisitionDefined team and client oversight process to ensure 100% retention of direct team members and clients during a key transitionSupported contract negotiations (valued at $150M) with C Team and Legal Team during company acquisitionCoached and managed team to ensure team success in meeting corporate goals

Education

• The Johns Hopkins University

  BA, Public Health and Psychology

  1996 — 2000

Skills

• Project Management
• Access
• Project Delivery
• Business Development
• Portals
• Business Requirements
• Management Consulting
• Strategic Planning
• Strategic Partnerships
• Business Analysis
• Requirements Gathering
• Software Project Management
• Software Design
• Analysis
• Strategy
• Analytics
• Agile Methodologies
• Ms Project
• Agile Project Management
• Product Management
• Management
• Software Development
• Scrum
• Process Improvement
• Business Process Improvement
• Cross-Functional Team Leadership
• Program Management
• Market Research
• Business Process
• Consulting
• Vendor Management
• Requirements Analysis
• Visio
• Integration
• Change Management
• Edi
• Team Leadership
• Business Intelligence
• Healthcare Information Technology
• IT Strategy