Susan Brown Muris
Director @ WTW | Health & Benefits Client Strategist | Vendor Negotiation and Management
- Role
- Director at WTW
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Susan Brown Muris
As a seasoned Client Management Professional with extensive expertise in the Health and…
Experience
Director
Feb 2022 — Present · Charlotte, NC, US
At WTW, as a Director, I have led strategic initiatives to manage and enhance service delivery for high-value clients. My role centers around maximizing client satisfaction and revenue through effective leadership in project execution, vendor management, and innovative health and benefits program enhancements.Key Achievements: Onboarded to manage multiple high-value clients, with utmost service delivery and client satisfaction while providing invaluable insights and guidance for the enhancement of their health and benefits programs. Cultivated a team of 4 junior employees through personalized mentorship and coaching. Directed client service initiatives, overseeing the formulation and execution of project plans to achieve predefined objectives, timelines, and quality benchmarks while proactively advising clients on optimal strategies. Led end-to-end vendor procurement processes, driving negotiation, implementation, and optimization efforts to maximize value. Uplifted health and benefits revenue by anticipating client requirements and successfully cross-selling new solutions.
Education
University of Tennessee-Knoxville
BA
1997 — 2001
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