Susan Blevins-Lehmann
Claims Digital Content, Communications and Adoption Director at USAA
- Role
- Claims Digital Content, Communications and Adoption Director at USAA
- Location
- New Albany, OH, US
- LinkedIn followers
- 500 followers
About Susan Blevins-Lehmann
Creative and innovative Property and Casualty Claims leader with experience developing and managing high-performing teams, creating and implementing strategies for claim operations and data and reporting, and leading continuous improvement and business operations functions. Strengths include ability to shift culture through innovation, deep knowledge of personal and commercial lines claims along with experience in product, underwriting and agency operations. Detailed understanding of P&C product and claims lifecycles. Results-oriented leader with experience in design thinking which led to savings of more than $2M annually. Centralized staff leading to more than $1.2M annual savings. Fostered associate development of over 115 staff members and supported associate operations.
Experience
Claims Digital Content, Communications and Adoption Director
Nov 2022 — Present
Education
Capital University Law School
Graduate Coursework
The Ohio State University
BA in Journalism, Marketing Capstone, Advertising
The Ohio State University Fisher College of Business
Lean Leader Academy, Masters level - Business Operational Excellence
2017 — 2018
Central Michigan University
Graduate Coursework
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