Susan Billingsley
Manager @ Hilton Grand Vacations | Development and Real Estate Partnerships
- Role
- Manager, Development and Real Estate Partnerships at Hilton Grand Vacations
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Susan Billingsley
With over 25 years of experience in the hospitality industry, I am a strategic leader and a hospitality management professional who specializes in inventory optimization, revenue management, operations management, and business integration. I am currently the Manager, Development and Real Estate Partnerships at Hilton Grand Vacations, where I oversee the alignment and execution of business processes, systems, and initiatives across multiple departments and locations. In my previous roles, I have consistently improved sales and profitability, enhanced customer service and loyalty, and developed and mentored high-performing teams. I am a certified Strengths Finder coach and a STAR interviewer, and I have a passion for helping others discover and leverage their talents and potential. I am also well versed in timeshare regulatory compliance, financial services, disaster planning and recovery, and CRM systems. I am driven by the mission of delivering exceptional vacation experiences and creating lasting memories for our guests and owners.
Experience
Manager, Development and Real Estate Partnerships
Dec 2024 — Present · Orlando, FL, US
Education
Polk State College
Associate of Arts - AA, Business Administration and Management, General
1994 — 1996
Skills
- Leisure
- Team Leadership
- Vacation
- Resorts
- Customer Relationship Management (Crm)
- Business Process Improvement
- Micros
- Property Management Systems
- Leadership
- Inventory Optimization
- Hotel Management
- Front Office
- Team Building
- Management
- Professional Responsibility
- Strategic Planning
- Revenue Analysis
- Payment Card Industry Data Security Standard (Pci Dss)
- Data Analysis
- Operational Enhancements
- Strategic Partnerships
- Tourism
- Budgeting
- Business Process Design
- Online Travel
- Regulatory Compliance
- Hotel Booking
- Pre-Opening
- Lodging
- Coaching & Mentoring
- Competitive Analysis
- Hospitality Industry
- E-Commerce
- Pricing Strategy
- Business Requirements
- Budgets
- Customer Service
- Revenue Forecasting
- Hotels
- Forecasting
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