Susan Baskerville

PMO Leadership | Program Management | SRE SaaS Migrations | Customer Support Leadership | Team Building

Role
Project Manager (Client Engagements) at Endurance IT Services
Location
Norfolk, VA, US
LinkedIn followers
500 followers

About Susan Baskerville

Trusted leader with extensive experience in customer engagement and program management…

Experience

  1. Project Manager (Client Engagements)

    Endurance IT Services

    Feb 2025 — Present

    Provide project management and process improvement support to Endurance IT Services clients, focusing on intake workflows, governance, portfolio oversight and technology driven initiatives.Client Engagements:Old Dominion UniversityDigital Transformation & Technology (DTT) Division PMO (Feb 2025-Sept 2025)• PMO Workflow Optimization – Improved intake workflows streamlining manual processes through automation, creating documentation and supporting change management and governance initiatives.• Product Onboarding – Collaborated w/stakeholders to onboard enterprise platforms requiring identity & access management, helping define intake requirements & coordinate security review processes. • Cross-functional Project Support – Supported intake & coordination for IT initiatives involving SSO integrations, secure HR/student platforms & academic-facing cloud tools.

Education

  • Old Dominion University

    BS

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Susan Baskerville — Project Manager (Client Engagements) at Endurance IT Services in Norfolk, VA, US | Unifers