Susan Baskerville
PMO Leadership | Program Management | SRE SaaS Migrations | Customer Support Leadership | Team Building
- Role
- Project Manager (Client Engagements) at Endurance IT Services
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Susan Baskerville
Trusted leader with extensive experience in customer engagement and program management…
Experience
Project Manager (Client Engagements)
Feb 2025 — Present
Provide project management and process improvement support to Endurance IT Services clients, focusing on intake workflows, governance, portfolio oversight and technology driven initiatives.Client Engagements:Old Dominion UniversityDigital Transformation & Technology (DTT) Division PMO (Feb 2025-Sept 2025)• PMO Workflow Optimization – Improved intake workflows streamlining manual processes through automation, creating documentation and supporting change management and governance initiatives.• Product Onboarding – Collaborated w/stakeholders to onboard enterprise platforms requiring identity & access management, helping define intake requirements & coordinate security review processes. • Cross-functional Project Support – Supported intake & coordination for IT initiatives involving SSO integrations, secure HR/student platforms & academic-facing cloud tools.
Education
Old Dominion University
BS
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