Susan Baker

About Susan Baker

Skilled Project Manager and Business Professional with extensive management and consulting experience with a Fortune 100 financial company. Expertise in streamlining processes and creating efficiencies for assigned projects. Responsible for managing projects up to a $150MM budget. Known for acute detail and organizational skills while managing inter-dependent teams and stakeholder expectations.Specialties: Proven strengths include:• Risk Management/Regulatory Testing• Planning, Implementation and Resource Allocation• Negotiation and Collaboration• Marketing Operations and Direct Mail Process • Reporting and Status Review • Cost Reduction Strategy• Business Process Improvement• Credit Cards Business/Compliance

Experience

1. Licensed Realtor

   Judy Boone Realty, Inc

   Aug 2025 — Present · Norfolk, VA, US

   Guide buyers or sellers through the complex process of a real estate transaction.2. Understand the local real estate market—to advise clients on the best route, such as setting the right price for a home or making an appropriate offer.3. Analyze market trends, understand motivation on both sides of a deal, and create a plan to achieve the client\'s objectives. Adapt to changes in a market where external factors like economic shifts can influence operations.5. Help clients avoid costly mistakes by advising on pricing, offers, or negotiations.

Education

• University of Richmond

  Business, Management, Marketing, and Related Support Services

  1978 — 1983

Skills

• Complaint Management
• Business Analysis
• Strategy
• Analytical Skills
• Process Improvement
• Risk Management
• Management
• People Management
• Project Planning
• Pmo
• Leadership
• Clarity
• Organizational Effectiveness
• Microsoft Excel
• Project Management Office (Pmo)
• Powerpoint
• Business Process Improvement
• Analysis
• Competitive Analysis
• Visio
• Vendor Management
• Sharepoint
• Microsoft Word
• Knowledgelink
• Team Leadership
• Ms Project
• Project Management