Susan Harrington
- Role
- Pmo Lead Change Manager at HCLTech
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Susan Harrington
I just read that change means \"being calm, resilient, innovative, and able to maintain momentum\". What a fabulous description of my role as Change Manager in the telecommunication field! Being able to listen to each situation, think innovatively and be the voice of reason are key when collaborating with internal and external teams to bring the best solutions to our customer. Continually enhancing and building processes to improve flow are key to our lasting customer relationships. My technical knowledge and superior customer skills enhance communications, allow mentoring, create positive team interactions and solid foundations with all teams. Balance, focus and leadership are an important characteristic that I offer. Change Management Leadership Managed Services Implementation Project Management Training Escalation Resolution Technical support Project Team Collaborator s••••••••@gmail.com
Experience
Pmo Lead Change Manager
Nov 2023 — Present · US
Education
Verizon OTJ - over 35 years of education
Telecom Specialist, General Studies
Towson High School
High School Diploma
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