Suryateja Devarapalli

About Suryateja Devarapalli

Trained in US IT Recruitment for international market. • Trained in IT staffing…

Experience

1. Senior Technical Associate

   Tech Mahindra

   Mar 2020 — Present · Hyderabad, IN

   Receive and respond inbound chats; gather and verify information. Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments. Identifying and solving the network or equipment related issue by using the variety of diagnostic tools remotely.Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment. Act professionally and patiently when we addressing negative customer feedback and promote quality customer experience, honest and committed customer care in a call center environment. Remain up-to-date on the latest technologies and solutions applicable to company products. Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved. Troubleshoot, provide information to the customers and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes.

Education

• Jawaharlal Nehru Technological University, Kakinada

  Btech

  2011 — 2015