Surya Prakash Jha
Program Integrity & Operations Specialist | Compliance | SOP Optimization | Data Analytics | Aspiring Salesforce Admin
- Role
- Senior Quality Specialist at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Surya Prakash Jha
Operations & Compliance Specialist with 6+ years of experience in program integrity, investigative workflows, and SOP-driven process optimization.Currently working at Amazon, I specialize in identifying policy violations, conducting root-cause analysis, and ensuring compliance across large-scale operational and certification programs. I have successfully improved process efficiency by up to 75% and built scalable SOP frameworks for global operations.My expertise includes:• Program Integrity & Compliance• Investigative Case Handling & Risk Mitigation• SOP Design & Process Optimization• Data Analysis & Reporting (Excel, Dashboards)• Stakeholder & Candidate SupportI am actively pursuing Salesforce Administrator certification with hands-on experience in reports, dashboards, and workflow automation. I am particularly interested in opportunities in Certification Operations, Trust & Compliance, and Program Operations.
Experience
Senior Quality Specialist
Jun 2023 — Present · Hyderabad, IN
Led investigative workflows to identify policy violations and mitigate compliance risks across 600+ cases• Designed and centralized SOPs for global operations• Improved process efficiency by 75% through workflow optimization• Handled candidate escalations ensuring timely resolution• Maintained audit trails and ensured high data accuracy• Conducted stakeholder reviews and built reporting dashboards
Education
Acharya Prafulla Chandra College
Media Science Honours, B.A
2014 — 2017
Acharya Prafulla Chandra College
B.A. (Honours)
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