Surya Prakash Gupta

Salesforce Application Architect | 10+ yrs Experience | 3X Ranger | 12X Salesforce Certified | Agentforce Innovator

Role
Technical Architect at HCLTech
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Surya Prakash Gupta

I am a Salesforce Application Architect with 10+ years of experience designing, developing, and implementing scalable Salesforce solutions across industries including Banking, Telecom, and Healthcare. Certifications: Salesforce Certified Admin, App Builder, PD1/PD2, Service Cloud, Integration Architect, Sharing and Visibility, Field Service Consultant, Data Architect, Application Architect, AI Associate, Expertise: Apex, LWC, Aura, Flows, Integration (REST/SOAP, MuleSoft), Case Management, Einstein AI, Salesforce Outlook Integration. Leadership: Hands-on experience leading offshore/onsite teams, driving end-to-end Salesforce implementations, and delivering measurable business outcomes. Currently based in India, open to relocation with sponsorship opportunities in the US, Europe, Australia, Middle East. Passionate about leveraging Salesforce + AI to transform customer engagement and streamline case management workflows.

Experience

  1. Technical Architect

    HCLTech

    Oct 2024 — Present · Hyderabad, IN

    Working as a Technical Architect and responsible for the End to End Integrations with Solution Designing and Development Activities.Led end-to-end Salesforce implementation for Fortune 500 client, improving case resolution by 35%.Designed scalable LWC components and Apex triggers/handlers to automate workflows.Mentored a team of 5 junior developers, enabling on-time project delivery in the End to End Integration

Education

  • Narayana Junior College - India

    Intermediate, Maths; Physics; Chemistry

    2009 — 2011

  • NagarJuna High School

    SSC, General Studies

    2008 — 2009

  • MallaReddy College of Engineering and Technology

    B-Tech, Computer Science and Engineering

    2011 — 2015

Skills

  • Microsoft Word
  • Powerpoint
  • Microsoft Excel
  • Databases
  • Salesforce.com Development
  • Apex Programming
  • C
  • Software Development
  • Html
  • Java
  • Apex Data Loader
  • Salesforce.com Administration
  • Core Java
  • Oracle Database
  • Javascript
  • Customer Relationship Management (Crm)
  • Selenium Testing
  • Microsoft Office
  • Sql
  • Linux

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Surya Prakash Gupta — Technical Architect at HCLTech in Hyderabad, TG, IN | Unifers