Bala Surya Prakash Ampollu
Service management analyst
- Role
- Change Manager at AHEAD
- Location
- Visakhapatnam, AP, IN
- LinkedIn followers
- 500 followers
About Bala Surya Prakash Ampollu
Service Management Practitioner with 4.5 years of experience across Incident, Major…
Experience
Change Manager
Aug 2025 — Present · Hyderabad, IN
Client : CSX Transportation.Oversee changes across applications, infrastructure, security, and cloud, spanning all environments including staging, dev, Testing - Non prod and prod.Driving structured and risk-controlled IT changes by applying ITIL best practices and governance.Conduct and coordinate CCB & CAB meetings, ensuring smooth approvals and conflict resolution.Assess risks and business impact to safeguard service stability during changes.Engage stakeholders for transparent communication and alignment across IT and business.Track, analyze, and report on change KPIs (success, failure, back-out, and breach trends) to support data-driven decisions.Defined ITSM process frameworks and created comprehensive process documentation.Contributed to the enhancements of Service now change module ensuring it\'s process alignment towards ITSM framework. Acted as auditor, overseeing service delivery and coordinating between the client and 8 service providers/vendors.
Education
Raghu Institute of Technology - India
Bachelor of Technology - BTech
2017 — 2021
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