Surya Pratap Singh
Account Management | Property, Facility & Shared Services | Hospitality - Ex-JLL | Taj
- Role
- Assistant Account Manager at Smartworks
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Surya Pratap Singh
A seasoned hospitality professional, with 6+ years of experience in Client Relations…
Experience
Assistant Account Manager
Jan 2025 — Present · Noida, IN
Leading a centre of 3,26,162 sq. ft. with a client-base of 30+ accounts- VAS (Cafeteria, Tuckshops, Events & Smartstores) with an average revenue of 70k p/d- Successful client move-in of 13 accounts, capitalizing 1500+ seats at a move-in satisfaction rate of 92% during client move-in surveys- Handling fixed & supplementary invoicing with an enhanced TAT of 7 days collection cycle- Managing vendor activities - Cafe, Shuttl, Procurement & Events- Co-ordinating with Legal and Compliance teams for accurate documentation of client scope, agreements & addendums (if any)- Efficiently managing closures of client grievances and feedback for enhanced scores in quarterly CSAT surveys including events and VAS (value-added-services)- Portals - Growfin, ERP, Ticketing, CSPOC, Vendor Sales for easy & paperless services, managing database of 30+ accounts as on date- Employee communications for enhanced engagement in events (Internal/External) through AdOnMo & Creatives through Marketing & PR- Revolutionizing client pre and post move-in experience post deal closures, co-ordinating with Operations and other relevant stakeholders- Managing events for clients during move-in and post the same- Ensuring cafe compliances and managing audits from food and beverages’ perspective- Ensuring invoicing cycle being followed as per TAT for invoice clearing pertaining to all service-provider related activities.
Education
JAGRAN LAKECITY UNIVERSITY, BHOPAL
BSc. in Hotel and Hospitality Administration
2017 — 2020
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