Surya Prakash Matti
SIAM & ITSM Governance | Major Incident, Problem & Change Manager | Driving Service Excellence & Multi-Vendor Governance | ITIL® | SIAM® Certified
- Role
- Associate Business Consultant at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Surya Prakash Matti
With over a decade of experience in IT Service Management and SIAM, I help organizations…
Experience
Associate Business Consultant
Oct 2022 — Present · Hyderabad, IN
Led the implementation of SIAM frameworks, aligning multiple service providers for seamless IT service delivery across global operations.• Coordinated with service providers to ensure SLA compliance and drive continuous improvement, enhancing efficiency and cost savings.• Developed, documented, and implemented IT Service Management (ITSM) practices across Incident, Change, Problem Management, and Continuous Improvement for all supported technical teams.
Education
Acharya Nagarjuna University
B.Sc Computer Science
2016 — 2019
Kaikalur Public School
High School
1999 — 2010
Smt.B.Seetha Polytechnic
Diploma in Applied Electronics & Instrumentation
2010 — 2013
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