Surya Panjala

About Surya Panjala

EmployNova Group, Our mission is to help businesses worldwide cut operational costs by…

Experience

1. Global Outsourcing Operations Specialist

   Employnova

   Jul 2025 — Present · Germantown, MD, US

   I am responsible for bringing profitability to our clients in the US and UK by deploying the right outsourcing talent from India. Identify Processes to Outsource Evaluate which U.S. and U.K-based business functions are suitable for offshore execution in India.2. Manage Knowledge Transfer Coordinate the transition of process know-how from U.S. and U.K. teams to Indian delivery centers.3. Select Vendors & Partners Choose outsourcing providers or internal Indian teams and sets up contracts and SLAs for both U.S. and U.K. clients.4. Monitor Performance Metrics Track delivery quality, timelines, and benchmarks to meet expectations across both regions.5. Ensure Regulatory Compliance Enforce laws like HIPAA, SOX (U.S.), and UK GDPR, FCA, or HMRC mandates in Indian operations.6. Drive Process Improvement Apply continuous improvement methodologies like Lean, Six Sigma, and Agile to elevate service quality.7. Facilitate Cross-Cultural Collaboration Bridge communication gaps and cultural nuances between Western teams and Indian teams, supporting inclusive teamwork.8. Manage Operational Risk Handle potential risks like data breaches, compliance violations, and service disruptions—accounting for both U.S. and U.K. standards.9. Delive Cost & Time Efficiency Enable 24/7 operations with cost savings through labor arbitrage and time zone advantages for both markets.10. Boost Strategic Impact Strengthen global competitiveness for U.S. and U.K. firms by leveraging India’s talent pool and scalability.