Surya Narayanan. S

About Surya Narayanan. S

Business Analyst with 11+ years of experience in the Travel industry, now advancing deep expertise in Airline Retailing with a focus on IATA NDC, Offer & Order Management, and pre-booking and servicing flows.I bridge the gap between business and technology, translating complex airline retailing needs into clear, actionable requirements that enable seamless customer experiences and operational efficiency.I have worked across legacy PSS environments (Reservations, Ticketing, DCS) and modern retailing models, enabling airlines to transition towards the Offer-Order world. My experience includes API analysis and mapping, workflow design, and requirement gathering for NDC Offer, Order, Reshop, and servicing capabilities.I am driven by curiosity and adaptability — whether it’s mastering emerging AI/ML applications in business analysis or exploring the latest in airline retailing standards — to ensure solutions are future-ready and business-aligned.Key Skills & ExpertiseAirline Retailing: NDC Offer, Order and Servicing Flows | Ancillary Management | Airline Systems: PSS (Reservations, Ticketing, DCS), API structures, system integration, and migrationBusiness Analysis: Requirement Elicitation, User Story Writing, Process Mapping (BPMN, Use Case, Flow Diagrams)Agile Project Delivery: Iterative delivery, backlog management, and stakeholder collaborationTools: Jira, Confluence, Microsoft Office Suite, Diagramming tools (BPMN, Lucidchart, Draw.io)Analytical Skills: Data-driven decision-making, problem-solving, and process improvement

Experience

1. Business Analyst

   Tata Consultancy Services

   Aug 2024 — Present · Thiruvananthapuram, IN

   As a Business Analyst, I have delivered projects across airline retailing, NDC implementation, Offer-Order based service solutions. My work focuses on bridging business needs with technical solutions, ensuring alignment with IATA Airline Retailing standards. NDC Implementation: Analyzed and implemented IATA NDC APIs ensuring schema compliance and alignment with airline-specific retailing strategies. Collaborated with cross-functional teams to map legacy PSS processes into the Offer-Order model for modern retailing flows.Offer-Order Based Service Centre Product: Led requirements gathering and functional design for a next-generation airline servicing platform built on the Offer-Order framework allowing airline support agents to manage orders, servicing, and ancillaries in real-time. Defined workflows, ceated user stories, acceptance criteria, and process maps to support development and QA.Stakeholder Engagement & Agile Delivery: Facilitated workshops with airline commercial, operations, and IT teams to capture business objectives and translate them into functional specifications. Maintained product backlogs in Jira, created collaborative documentation in Confluence, and actively participated in Agile ceremonies to drive iterative delivery.Tools & Methods: Skilled in API payload design and validation (XML/JSON), BPMN and flow diagrams, Jira, Confluence, Microsoft Office Suite, and API testing tools (Postman, SOAP UI).

Education

• Narayanaguru College Of Engineering

  Bachelor of Engineering (BE), Electrical and Electronics Engineering

  2010 — 2014

• Indira Gandhi National Open University

  PGDM

Skills

• Engineering
• Electrical Design
• Training
• Java
• Electrical Engineering
• Photoshop
• Electrical Maintenance
• Power Plants
• Power Electronics
• Troubleshooting
• Microsoft Word
• Electronics
• Digital Electronics
• Sql
• Linux
• Nuclear Power Plants
• Matlab
• Unix
• Management
• Team Building
• Leadership
• C++
• Windows
• Research
• Power Distribution
• Cadds5
• Electrical Troubleshooting
• Mysql
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales