Surya Kanth
customer success manager
- Role
- Customer Success Manager at Salesforce
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Surya Kanth
Customer success manager with over 5 years of experience in building client relationships, driving revenue growth, and optimizing customer satisfaction. Skilled in account management, strategic planning, and cross-functional collaboration, with a track record of exceeding sales targets and enhancing customer loyalty. Adept at leveraging data-driven insights to anticipate client needs, resolve complex issues, and contribute to long-term business success.
Experience
Customer Success Manager
Jul 2023 — Present · US
Spearheaded relationship management for 60+ enterprise clients, contributing to a 30% annual revenueboost and consistently surpassing quarterly targets by 9% Played a key role in closing complex deals exceeding $2M annually, with a focus on customizing Salesforcesolutions to address unique client challenges. Facilitated 50+ strategic sessions and product deep-dives, empowering clients to fully leverage Salesforce,which led to a 35% rise in product adoption. Crafted and executed bespoke account strategies, uncovering new revenue streams that drove a 25% increasein upsell and cross-sell opportunities. Partnered with cross-functional teams to deliver tailored solutions, enhancing client retention by 15% andsignificantly lowering churn, maintained a churn rate of 1%. Actively supported clients with strategic advice and hands-on assistance, resulting in a 98% renewal rate andlong-term client loyalty. Regularly synthesized sales data and market trends into actionable insights, refining sales tactics andenhancing forecasting precision by 12%.
Education
CMR Group of Institutions
Bachelor of Technology - BTech
2013 — 2017
Cleveland State University
Masters, Management Information Systems, General
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