Surya Durga Prasad Attili

About Surya Durga Prasad Attili

Surya’s current charter centers on Tools & Platforms and Reporting & Analytics, driving scalable solutions that enable smarter decision-making and operational excellence. As a Risk Manager within the Business Transformations charter at Trust & Story Integrity Org, he leads efforts to evolve and optimize the Executive Escalations function. His focus is on driving continuous improvement by reimagining processes, benchmarking best practices, onboarding tools, developing robust reporting and analytics, and building mechanisms that position the team as a center of excellence. The goal: to deliver a consistently exceptional experience for both internal executives and external customers.Prior to this, Surya specialized in handling executive-level escalations from the CEO, SVPs, and VPs. He developed a strong foundation in root cause analysis, deep diving into systemic issues, and collaborating with program teams to implement long-term preventative solutions. These strengths continue to inform his approach to transformation work, combining operational rigor, data-driven insights, and a strong customer and stakeholder focus.

Experience

1. Risk Manager Ii - Business Transformations

   Amazon

   Apr 2025 — Present · Hyderabad, IN

   Responsible for driving transformation and continuous improvement initiatives for the Executive Escalations team within Customer Trust organisation. Responsibilities include reimagining processes, building mechanisms, benchmarking processes/mechanisms, and identifying and onboarding tools to position the organization as a center of excellence. Focused on delivering exceptional experiences for both external customers and internal executive stakeholders, while driving long-term value through operational excellence and innovation.

Education

• CVR College of Engineering, Hyderabad

  BTech - Bachelor of Technology, Computer Software Engineering

  2013 — 2017