Surya A
Servicenow Platform Engineer @Bank of America
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WORK HISTORY
Servicenow Platform Engineer @Bank of America
TX, US
EDUCATION
Velagapudi Ramakrishna Siddhartha Engineering College
Bachelor of Technology - BTech
The University of Texas at Arlington
Master's degree
ABOUT SURYA A
Experienced IT professional with over 10 years in ServiceNow implementation and platform support. Skilled in Service Catalog, Incident, Change, Problem Management, and integrations, with a strong focus on optimizing cloud-based workflows. Proficient in both client-side and server-side scripting, workflow automation, and Service Portal customization. Adept at platform migration, system assessments, and enhancing enterprise digital workflows. In-depth knowledge of ITIL/ITSM processes, with a track record of delivering efficient, scalable solutions for medium to large-scale implementations.
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